Frequently Asked Questions
Quick answers to questions about your transactions with us — so you can get back to the music.
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Your Salastina account is your backstage pass to everything we do. Buy and manage tickets, make one-time or recurring donations, and keep tabs on your order history — all in one place.
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Head here on your phone, tablet, or computer.
Enter your email and password.
Hit "Log In." That's it.
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You do, actually! If you've bought a ticket or made a donation with us in the past, we've already got you set up. 😎 You just need to set a password to unlock it. No new-account hassle, no starting from scratch.
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Step 1
Click here.
Enter your email address.
Click "Recover Password."
Keep an eye on your inbox for a verification email from aws@upstagecrm.io. Check your spam folder if it's playing hide-and-seek.
Step 2
Open the email and click “Set Your Password and Log In.”
You may also copy and paste the URL at the bottom of the message to initiate the password reset process.
Step 3
For convenience, your email address and verification code will be prefilled for you. There’s no need to enter anything in either field.
Set your password; yes, a real password — with all the fixings. Your password must contain at least:
8 characters
1 number
1 special character (eg. !, @, #, $)
1 uppercase letter
1 lowercase letter
Enter your new password again in the confirmation field.
Select the “Reset Password” button.
You will be automatically directed to the Sign In page.
Step 4
Sign in with your email and new password.
You're in! 🥳
Buy tickets, browse upcoming events, and view all your past activity with Salastina — all from your new account home.
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Log into your account and they'll be waiting for you right on your home page. You can also find everything — upcoming and past — under "My Tickets."
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That’s all right here, under the “Details” and “Benefits” tabs.
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Click here to view your complete order history with us: tickets, donations, you name it.
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Happens to the best of us. Contact us and we'll get you sorted, quickly.