You do, actually! If you've bought a ticket or made a donation with us in the past, we've already got you set up under the email address you used. 😎 You just need to set a password to unlock your account. No hassle, no starting from scratch. For step-by-step instructions, read “how do I recover or reset my password?” below.

Follow the steps below to recover your password, reset your password, or unlock your account for the first time.

Step 1

• Click here.

• Enter your email address.

• Click "Recover Password."

• Keep an eye on your inbox for a verification email from aws@upstagecrm.io. Check your spam folder if it's playing hide-and-seek.

Step 2

• Open the email and click “Set Your Password and Log In.”

• You may also copy and paste the URL at the bottom of the message to initiate the password reset process.

Step 3

• For convenience, your email address and verification code will be prefilled for you. There’s no need to enter anything in either field.

• Set your password; yes, a real password — with all the fixings. Your password must contain at least:

  • 8 characters

  • 1 number

  • 1 special character (eg. !, @, #, $)

  • 1 uppercase letter

  • 1 lowercase letter

• Enter your new password again in the confirmation field.

• Select the “Reset Password” button.

• You will be automatically directed to the Sign In page.

• Pro Tip: Once you’ve set your password (steps 1-3), you have the option to connect your Google or Amazon account if the email address used is the same as the one you use for your Salastina account. That means future sign-ins to your Salastina account are just one tap. One less password to remember going forward! 🙌

Step 4

• Sign in with your email and new password.

• You're in! 🥳

• Buy tickets and browse upcoming events all from your new account home.

• In the coming weeks, transactions with us from your past life will materialize, like friendly ghosts. 👻

• Head here on your phone, tablet, or computer.

• Enter your email and password.

• Hit "Log In." That's it.

• Pro Tip: If the email address associated with your account happens to be the same as your Google or Amazon account, you can also simply click that button. One less password to remember! 🙌 This option is available to you once you’ve successfully unlocked your account.

• Another Pro Tip: if you don’t log out of your account, you’ll stay logged in. 🤫

Don’t remember (or never set) your password? See “How do I recover or reset my password?” above.

Log into your account and they'll be waiting for you right on your home page. You can also find it all under "My Tickets."

Log into your account first. It’s all right here, under the “Details” and “Benefits” tabs.

• Make sure you are logged into my.salastina.org.

• Our system calls your Member Guest Passes “Vouchers.”

• You’ll see how many vouchers you have available under the “My Memberships” and “My Benefits” tabs.

• Vouchers automatically appear as an option whenever there's an eligible ticket. You can apply as many vouchers as you have available for an order.

In just a few weeks, your order history will come back to haunt you with beautiful memories of past experiences with Salastina. 👻

Once that happens: click here to view your complete order history with us — tickets, donations, you name it.

Happens to the best of us. Contact us and we'll get you sorted, quickly.